January 4, 2017

Tech SupportSIS Release 7.3 Planned Outage: On Sunday, January 8, from 5 a.m. to 2 p.m. SIS Campus Solutions and CalCentral will have limited or no availability

Dear SIS system users and campus partners,

SIS will have a planned outage on Sunday, January 8. During the outage, the technical team will implement new SIS Release 7.4 functionality and import additional legacy data.

We will not send out an email notification when the system is available. For updates on system availability, please check the sis-project.berkeley.edu website's News section, after the scheduled outage end time. Thank you.

 

Scheduled Outage

Estimated Times: Sunday, January 8, from 5 a.m. to 7 a.m.

Impact: The system will have delays

System(s): SIS Campus Solutions*, CalCentral SIS Campus Solutions functionality, and SIS APIs on API Central

Details: SIS users will experience service interruptions. They will be able to perform actions, but will not receive confirmation of their actions. When SIS is back up, they will be able to view confirmation of the actions they took during this period.

 

Estimated Times: Sunday, January 8, from 7 a.m. to 2 p.m.

Impact: The system will be unavailable

System(s): SIS Campus Solutions*, CalCentral SIS Campus Solutions functionality, and SIS APIs on API Central

Details: Users will not have system access.

 

Actions

  • Please adjust your work as needed, based on SIS availability. We will continue to communicate upcoming SIS down times by email to impacted SIS users, and we will  post this information on the SIS project website.

 

Questions and Support

  • If you have technical questions or need support, please contact SIS Production Support by phone at (510) 664-9000 option 6; by e-mail at sishelp@berkeley.edu; by submitting a Help Desk ticket at  https://berkeley.service-now.com/ess/create_incident in the “Affected Service” section, please choose “SIS - Student Information Systems." Thank you for helping us improve Berkeley's student experience through the implementation of the new SIS.

Sincerely,

Student Information Systems Team

* All other CalCentral functionality and other SIS applications (SIS Slate and SIS Series25) will remain available during this system outage.

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