Frequently Asked Questions

Cal Student Central (CSC) is a service-oriented department dedicated to assisting UC Berkeley students successfully navigate several key departments that affect a student’s career at UC Berkeley, including the Financial Aid and Scholarships Office, the Office of the Registrar, Accounts Payable, and Billing and Payment Services. While Cal Student Central assists students in navigating their CalCentral account, those experiencing technical issues should refer to Student Tech Services (STS), included in this list of support resources.

ITCS Service Desk provides support and troubleshooting for many campus applications, including the bConnected Software Suite, CalNet ID, 2-Step, BearBuy, CalAnswers, CalTime, and others. The Service Desk is available for support Monday through Friday, 8 a.m. to 5 p.m. via phone at 510-664-9000 and responds to webform or email requests sent to itcshelp@berkeley.edu usually within a business day.

The Student Helpdesk, part of Student Tech Services (STS), is here to assist with various tech issues, including:

• Troubleshooting personal device problems (e.g., blue screens, slow performance, data recovery, malware removal)
• Connecting devices to campus Wi-Fi networks
• Installing campus software (Adobe, bConnected, Microsoft, Zoom, etc.)
• Performing hardware maintenance and minor repairs (e.g., optimizing cooling, replacing trackpads, keyboards, screens)*

They can also help with setting up or recovering access to your CalNet account and guide you to campus resources for device lending, hardware discounts, printing, and more.

Limitations apply; individuals must provide their own replacement parts. For more information, contact sts-help@berkeley.edu.

Why can’t I deposit money on my child’s Cal 1 card using the CalCentral website?

Currently, a delegate only has access to the permissions that can be granted by the student:

• Finances: View and Pay
• Academics: Enrollment and Grades
• Academics: Class Enrollment Only

For more information or to add funds to a student's Cal 1 card, visit the Cal 1 website(link is external). 

CalNet ID and Passphrase, CalNet 2-Step (Duo), bMail, bConnected, bCourses, Campus Directory, and other system errors, issues, or technical support is provided by IT Services or you can Submit a ticket.

Assistance with specific tasks:

• Grading: Review the Grading Resources provided by the Office of the Registrar. For all other grading concerns, contact egrades@berkeley.edu or 510-642-5042

Security - To request new or modify existing access to CalCentral or Campus Solutions complete Request System Access form linked from Student Information Systems page and answer the questions in each section.

Security - To request new or modify existing access to CalCentral or Campus Solutions complete Request System Access form linked from Student Information Systems page and answer the questions in each section.

CalNet ID and Passphrase, CalNet 2-Step (Duo), bMail, bConnected, bCourses, Campus Directory, and other system errors, issues, or technical support is provided by IT Services or you can Submit a ticket.

Assistance with specific tasks:

• Academic Scheduling: Review the Scheduler’s Toolbox and email scheduling@berkeley.edufor further support
• Grading: Review the Grading Resources provided by the Office of the Registrar. For all other grading concerns, contact egrades@berkeley.edu or 510-642-5042
• Award Entry: Support for processes related to Award Entry are provided directly by awardentry@berkeley.edu

• Contact Admissions for assistance or status update on your application.

• Reach out to Student Tech Services (STS) if you have questions or difficulties with internet and WiFi, Zoom, device lending programs, campus software, your personal devices, security and much more. (510) 642-HELP, sts-help@berkeley.edu

• CalNet ID and Passphrase, CalNet 2-Step (Duo), bMail, bConnected, bCourses, Campus Directory, and other system errors, issues, or technical support is provided by IT Services.
• Undergraduates including new admits with inquiries about financial aid, fees and billing, payments, and academic information including enrollment can contact Cal Student Central
• Graduate students including new admits with inquiries about enrollment, GSI, research positions, residency, and forms can contact their advisor assigned in CalCentral or their department