ITCS Service Desk provides support and troubleshooting for many campus applications, including the bConnected Software Suite, CalNet ID, 2-Step, BearBuy, CalAnswers, CalTime, and others. The Service Desk is available for support Monday through Friday, 8 a.m. to 5 p.m. via phone at 510-664-9000 and responds to webform or email requests sent to itcshelp@berkeley.edu usually within a business day.
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Academic Change of Program/Plan eForm and Routing
This job aid describes the eForm process to add, drop or change an Academic Program, Plan, Designated emphasis or Subplan and the routing of the eForm once submitted.
Academic Program/Plan Form (CPP eForm) Routing
Below are links to diagrams of the workflow routing for the Academic Program/Plan Form. Each form will route based upon the type of request and the College.
Academic Progress Report (APR) Exceptions
This guide is intended for staff. It describes how to enter and edit exceptions on a student’s APR. Exceptions are manual adjustments for particular students, not a change in the requirement itself.
Academic Progress Report (APR) View
This guide is for students and staff. It describes how to view an Academic Progress Report for undergraduate students in the College of Letters & Science (L&S), College of Engineering, and College of Environmental Design.
Access a Student’s External Documents in CalCentral
This job aid instructs staff members on how to access documents for a student, such as transcripts from other schools in CalCentral. This is done through “Perceptive Content” (formerly ImageNow) and works on all major browsers.
Add a Minor
This Job Aid covers the process for adding a minor plan using the Career Program Plan Stack (CPP) eForm.
Add a New Run Control ID for BI Publisher
This job aid demonstrates how to set up a Run Control for the purpose of producing a BI Publisher report.
Add an Acad Plan eForm
This Job Aid covers the process for adding or making changes to an academic plan using the Career Program Plan Stack (CPP) eForm.
Add New Class Sections
This job aid explains the basic steps required to add new class sections.
Add New School to Student
This guide shows how to manually added schools that students attended to their list of schools.
Add Term-Specific Titles, Class Descriptions and Class Notes
This job aid describes the process for adding term-specific titles, class descriptions and class notes. Campus Solutions has been configured to collect three important areas of class data in separate, specially designated class notes.
Adding a Checklist Manually
This job aid will cover how to manually add a financial aid checklist.
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Adding a New Checklist Item
This guide describes how to add a new checklist item.
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Adding an Application Manually
This guide shows how to add an application manually.
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Admissions Application Data File Transfer
This guide shows how to upload files containing admissions application information in Campus Solutions.
Admissions Checklist codes (Undergraduate)
This guide contains admissions checklist codes for undergraduate students.
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Admissions example
Query Viewer is a Campus Solutions tool for running established queries and generating reports. This guide shows the OUA example of Query Viewer.
Advancement to Candidacy Committee eForm
Students can submit this form to create or change their committee for a Qualifying Exam or Advancement to Candidacy. The form should be submitted at least three weeks in advance.
Advising Appointments
This job aid is for Academic Advisors and describes 4 tasks associated with Advising Appointments: syncing your bCalendar, setting up your contact information and appointment slots (your available advising times), viewing appointments students hav
Advising Resources
This guide is for staff that provide adviser support using Campus Solutions to review student information.
Alumni and Non-Current Students - Staff
This guide is for staff. It describes eligibility to access and information available on Alumni Homepage for undergraduate and graduate students that are alumni (i.e. earned a degree from UC Berkeley) or non-current students (i.e.
Application Staging - Business Process Guide
This guide is intended to be used for managing applications loaded to Campus Solutions (CS) through file parser
Application Staging: Constituent Transaction Management - resolving errors
This guide demonstrates how to update an admitted applicant’s status in Campus Solutions.
Approving a Withdrawal Request Form
This Job Aid covers the process for approving a withdrawal request form.
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Approving Department Awards
This guide will demonstrate how to review and decide whether to approve or reject an award batch.
Assign Advisors to Students
This job aid describes how to assign an advisor to a student, assign multiple advisors with the same effective date, assign multiple advisors with discrete effective dates, and replace an advisor.
Batch Major Declare
This guide is for staff. It describes how to declare majors for a batch of students in one process.
Batch Service Indicators
This guide is for staff. It describes how to add and remove service indicators for a group of students. In Campus Solutions, holds are known as negative service indicators.
Block (Batch) Enrollment
This job aid instructs staff members on the process of block enrollment, commonly thought of as a batch process.
Booking an Advising Appointment (As a Student)
This job aid is for students and describes how to book an advising appointment.
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CA Enrollment Acknowledgment
AB 2248 requires students affirmatively acknowledge that Cal Grant is a 4-year program and that students should take an average of 30 units per year, including summer, to graduate in 4 years (2 years for transfer students).
Calculate Tuition for a Student
This job aid instructs staff members on the process of manually calculating tuition.
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Cancel Class
This job aid is used by class schedulers and details the process for canceling a class section prior to or after enrollment.
Change a Student's Variable Unit
This job aid instructs staff how to change a student's variable unit in SIS Campus Solutions.
Change a Student’s Grading Basis
This job aid describes the process for changing a student's grading basis.
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Change of Higher Ed Committee eForm
This guide is intended for both graduate students and staff. Students can submit this form to create or change their committee for a Qualifying Exam or Advancement to Candidacy. The form should be submitted at least three weeks in advance.
Change Student Course Load
This job aid is for staff/advisors. It describes the steps to changing a student’s minimum and maximum courseload units.
Change Student Waitlist Position
This job aid is for staff and describes how to use the Enrollment Request page to adjust a student’s waitlist position.
Charge Priority Definitions
A Charge Priority determines what an Award will apply to on a student’s account and/or whether funds will disburse directly to a student.
See the following table for descriptions of the different Charge Priorities.
Checklist Codes
The following table shows the Checklist Codes and Descriptions found within the Financial Aid Department.
Class Requisites
Class Requisites may be assigned to a class to restrict both enrollment and wait listing and apply to the entire class. Only one class requisite per class may be used.
Concurrent Enrollment Application
This job aid describes process for approving or denying Concurrent Enrollment Applications in CalCentral.
Control Enrollment using Add/Drop Consent
This job aid is for staff members. It describes how to configure a whole class as requiring permission to enroll and will need to be set up before enrollment starts.
Copy an Award Entry Batch
This job aid will cover how to copy an award entry batch.
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CPPSTACK eForm – Navigating to WorkCenter in Campus Solutions
The CPPSTACK eForm is used to change an undergraduate student’s college, department, major, emphasis, or graduation term, as well as to declare a major and add a minor. This guide demonstrates how to n
Create CSV File
This guide is intended for staff. It describes how to create a CSV file for file uploads in Campus Solutions. This may be used in various situations, especially when making changes for a group of people at one time.
Create Student Budget
This guide will demonstrate how to create a student budget. Budgets are usually created in a batch process.
Creating a New Financial Aid Item Type
The following job aid shows the steps necessary for creating a Financial Aid Item Type, as part of the Department Award Entry process to provide gift aid to students.
Delegate Access - Student Guide
This guide is used by students and details the process for authorizing a parent, guardian or person as a delegate in CalCentral.
Delegate Access - User Guide
This guide is used by delegates and details the process for creating their delegate account.
Deleting a Checklist
This job aid will cover how to delete a financial aid checklist
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Drop or Enroll Student
This guide is for staff. It describes how to drop a student’s class(es). It also desscribes how to enroll students in classes, often referred to as “adding”.
Edit & Update Class Sections
This guide is for staff. It describes the basic steps to edit existing class sections. It also demonstrates how to search for and update class sections.
Eligiblity Report for ASE
The Eligibility Requirement report can be run to find out if students are eligible to be hired into an ASE or GSR position. This guide shows how to report on Eligibility Requirements for ASE/GSR Hiring
Enroll a Student from a Wait List
This job aid is for staff members. It describes three options for enrolling a student from a Wait List in to a class. Change the Wait List position to #1 and Run the Wait List, Roster Management and Drop, then enroll/add the student.
Enrollment Overrides
This job aid defines and explains to staff members the overrides available on the Enrollment Request page.
Entering Department Awards
The following job aid shows the steps necessary for creating a Financial Aid Item Type, as part of the Department Award Entry process to provide gift aid to students.
Entering Graduate Division Awards
This job aid covers how a department enters a Graduate Division award(s) to one or more students in a batch. In this example, we will enter a Block Grant award to two students.
Evaluate an Acad Plan CPP eForm
This Job Aid covers the process for evaluating CPP eForm that has been routed to you.
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Evaluate Interdepartmental eForm
This guide is intended for staff. It describes how to view and approve interdepartmental eForms. This eForm is available to non-Law graduate students who are requesting Law School classes.
Export Class Roster for Instructors
This job aid describes how instructors can access and download a class roster.
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Filing Fee Status
The following steps show how a student submit a Filing Fee Status Request and how an advisor review the request.
Finalization (OUA)
This guide is a job aid for OUA staffs to verify a student’s Test Results or manually add a test result for a student.
Financial Aid example
Query Viewer is the Campus Solutions tool for running established queries and generating reports. This guide shows an example of Running Query Viewer.
Financial Aid History
This guide is for staff. It describes how to locate previous aid years once menu items have moved to the Financial Aid History component.
Finding an Existing Award
This guide will demonstrate how to look up an existing award using various criteria, then sort and filter for better results.
Grad Exceptions eForms
This guide describes how to use the eForm to submit exceptions for graduate students. This is primarily used by GSAO’s.
Graduation Tracking for L&S Undergraduate Major Advisors
This job aid explains the process for using the graduation tracking pages to approve students for graduation.
GSAO Homepage
This guide is intended for staff. It describes how to navigate the GSAO Homepage, which is a central place for graduate advisors to access Campus Solutions functionality, including reports, eForms, and job aids.
GT eForm SIM degree and EGT change
This job aid instructs staff how to add an approver before approving the eForm. This is a temporary fix until an automated solution is implemented.
How Graduate Students View an Academic Progress Report (APR)
This job aid instructs graduate students on how to View an Academic Progress Report (APR) in CalCentral.
How to Batch Access Administrative Transcripts
This job aid instructs staff on how to batch access administrative transcripts.
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How to Manage Your Appointments with Advisors
This job aid is for students and describes how to manage appointments with advisors.
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How to Prevent Further Enrollments
Campus Solutions does not have a “lock” function as did the legacy system, DB2. Therefore, there are a few things to watch out for when trying to mimic your old process in this new system. Please see the “Warnings” section.
How to Run a Reserve Capacity Report for a Class
This job aid is for staff. It describes how to search for reserve capacities by subject, section, and catalog number, using Campus Solutions’ Reporting Center.
How to View an Administrative Transcript
The job aid instructs staff members on the process for viewing a student's administrative transcript.
How to View Payments
This job aid instructs staff members on the process of viewing payments.
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How to View Student Swaps
This job aid instructs staff and advisors on the process for viewing student swaps in CalCentral or Campus Solutions.
In Absentia
The following steps show how how a student submits a request for In-Absentia Enrollment and how an advisor should approve this request.
ISIR Correction Audits
This job aid will cover how to Review ISIR Correction Audits.
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ISIR Corrections
This job aid details the process for ISIR Corrections.
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ISIR Suspense
This job aid will cover how to match and load ISIRs to the correct student record in Campus Solutions (CS).
Juris Award and Prosser Prize eForm
This guide is for staff. It describes how to submit an eForm to nominate a student for the Juris Award and/or Prosser Prize. This is exclusively for the Law School.
Late Enrollment with Fee Waiver
This job aid describes the process used by enrollment managers to waive a late fee for late enroll, drop, and swap actions.
Looking up Students in CalCentral
The Student Lookup tool is a different feature from View As. The following steps show how to use the Student Lookup tool from within CalCentral.
Maintain Financial Aid Term
This job aid will cover how to maintain a financial aid term.
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Maintain Term Budgets
This guide will demonstrate how to Maintain Term Budgets. Students are assigned budget items on a term basis. A student must have an active FA Term record in order for a budget to be created.
Manage Advisor Assignments
This guide is intended for staff, specifically GSAOs and Advisor Delegates. This page can be used to add and remove GSAOs, GSIs, Advisor Delegates, Head Graduate Advisors, Graduate Equity Advisors and Department Chairs from your department.
Manage Combined Sections
This job aid is for schedulers and is used to manage combined sections that have already been set up. It shows options for managing from different pages in Curriculum Management.
Managing a Checklist via File Transfer
This guide shows how to resolve an Admissions checklist item by uploading a file into Campus Solutions.
Managing Advising Appointments (Front Desk Staff)
This job aid is for front desk staff and describes how to manage advising appointments.
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Manually Updating a Checklist
This job aid will cover how to manually update a financial aid checklist.
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Parental Leave
The following steps show how a student submits a request for In-Absentia Enrollment and how an advisor should approve this request.
Place a Class Requisite
A Class Requisites can be placed on a class to restrict both enrollment and wait listing. Class Requisites apply to the entire class and only one requisite may be placed per class.
Place and Release Service Indicators
This job aid instructs staff members on how to add and remove Negative Service Indicators (also known as holds) in SIS Campus Solutions.
Posting Suspended Applications
This guide walks through resolving potential matches that have suspended an application.
Print CA Acknowledgement
The CA Enrollment Acknowledgement in Campus Solutions is produced by a BI Publisher Report. This job aid demonstrates how to set up a Run Control for the purpose of generating and printing a BI Publisher report.
Print the Schedule of Classes
This job aid is for staff members. It describes how to set up a Run Control ID for the purpose of printing an iteration of the Schedule of Classes and how to print a Schedule of Classes.
Qualifying Exam Committee eForm
Students can submit this form to create or change their committee for a Qualifying Exam or Advancement to Candidacy. The form should be submitted at least three weeks in advance.
Qualifying Exam Report eForm
This guide is for staff. It describes how to use the Qualifying Exam Report eForm for doctoral students. This is primarily used by GSAO’s.
Report Guide for Advisors
This guide is a report guide for advisors
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Revising Posted Award Entry
This job aid will cover the process of revising a batch entry that has already been approved and posted by making a copy of the entry and then updating the copy.
Revising Posted Award Entry
This job aid will cover the process of revising a batch entry that has already been approved and posted by making a copy of the entry and then updating the copy.
Roster Management
This job aid instructs staff on the process for dropping multiple students who are enrolled or waitlisted in a class and/or enrolling multiple students from a waitlist.
Run a BI Publisher Report
This guide is for staff. It describes how tosearch for an existing Run Control for the purpose of running a BI Publisher report.
Run a Waitlist on Demand
This job aid is for staff. It shows the steps for manually running the waitlist for a class. Waitlists run automatically every six hours in Campus Solutions (until end of third week of fall and spring).
Running the Class Enrollment Report
The following steps show how to run the class enrollment report via the Reporting Center, by way of CalCentral. This report shows class enrollment and Student ID, Name, Email, Career, Status, Waitlist Rank, and Grading Option.
Running the Concise Class Report
Running a Report of Total Enrollment, Consent, Requirement Group (s), and Open/Closed/Waitlist Status - The following steps show how to run the concise class report via the Reporting Center, by way of CalCentral.
Running the Reserve Capacities Report for a Class
The following steps show how to search for reserve capacities, but not change their configurations.
Running the What-If Report
This guide will instruct administrative staff on how to run a What-If report.
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Schedule a New Course Offering
This job aid is for staff. It explains the steps required to add a class (course offering) that was not scheduled the previous year.
Schedule a Report
This job aid is for staff. It details the steps for scheduling a report to be sent to your email or Campus Solutions folder.
Schedule CCES Classes
This guide is intended for staff. Cross Campus Enrollment System (CCES) classes allow students from other UC’s to enroll in Berkeley classes. All CCES classes fall under the UC-wide Innovative Learning Technology Initiative (ILTI).
Scheduling a Query in Query Viewer
The following steps show how to Scheduling a Query in Query Viewer.
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Scheduling a Query in Query Viewer
This guide demonstrates how to schedule a Query in Query Viewer
Search for Student’s Award Entry batches
This guide will demonstrate how to search for Award Entry batches for a particular student.
Searching for Classes From Within Calcentral
This guide is for staff and shows how to search for classes, but not change the configurations.
Set up Combined Sections
This job aid is for class schedulers (staff). Combining Sections allows scheduling more than one section of different classes in the same room, at the same time.
Set Up Non-15 Week Classes
This job aid is for staff members. It is intended only for scheduling non-15 week classes (Fall or Spring) in department owned rooms.
Set Up Reserve Capacities
Reserve Capacity Sequences and Requirement Groups allow you to reserve seats in a class for a specified group of students. This job aid describes the steps to setting up a class using reservation capacity functionality.
Set up SACR Defaults for Financial Aid
This guide will instruct staff on setting a Student Administrative Contributable Relations (SACR) default for financial aid.
Set Up SACR Defaults for Student Financials
This job aid will instruct staff on how to set up Student Administrative Contributable Relations defaults for Student Financials.
Set Up SACR Defaults for Student Records
This guide will instruct staff on setting a Student Administrative Contributable Relations (SACR) level defaults for Student Records. This will allow users to pre-populate certain fields with commonly used values.
SIR Deposit
This guide will provide staff with the steps to view if the SIR deposit in Campus Solutions has been paid or not. It’s important to note that the SIR deposit in Campus Solutions behaves as a credit on the student account.
Student Records example
Query Viewer is the Campus Solutions tool for running established queries and generating reports. This guide shows an example of Running Query Viewer.
Study Agreements
This job aid for staff and is used to place Study Agreements on a student record so that tuition may be calculated correctly. Study agreement codes are commonly used to represent study abroad, exchange, and visiting programs.
Swap Sections for a Student
This guide is for staff. Enrollment Managers can Swap enrollment (primary) and/or non-enrollment (secondary) sections in Campus Solutions on behalf of students (who can also perform swap actions using CalCentral).
The Student Account in Campus Solutions
This job aid will will cover how to view a student’s account in Campus Solutions.
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Time Conflict Override
This job aid shows staff how to override time conflict enforcement for a class section and allow students to enroll in multiple sections during the same scheduled class meeting time.
Transfer Credit Report
This job aid is intended for both staff and students. It describes how to access and read the transfer credit report.
Understanding Class Types and Associated Class Numbers
This job aid explains the different Class Types and Associated Class Number.
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Understanding the Process Monitor
This job aid describes the how to use and understand the process monitor. It also instructs staff on how to cancel a process in Campus Solutions.
Understanding Waitlists
This job aid is used by class schedulers and details the process for canceling a class section prior to or after enrollment.
Update an Acad Plan eForm
This Job Aid covers the process for updating a CPP eForm.
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Updated June 10, 2022: New look to the Reporting Center
This guide is for staff. It highlights upcoming changes to the Reporting Center planned for June 10, 2022.
Updating a Checklist Manually
This guide shows how to manually update the status of an undergraduate Finalization checklist after reviewing a transcript.
Updating Applicant Status (Grad & Professional)
This guide demonstrates how to update an admitted applicant’s status in Campus Solutions.
Updating Institution for Exceptions
This job aid describes details how to update settings in Campus Solutions to ensure that APR exceptions functionality will work properly.
Use Class Permission Numbers
This job aid instructs staff how to use class permissions functionality in Campus Solutions.
Use Student Specific Permissions
This job aid is for staff members.
View a Student’s Emergency Contacts
This job aid is for staff and advisers. It describes how to view an individual student’s emergency contacts in Campus Solutions
View Aggregate Aid & NSLDS Loan Data
This job aid will cover Aggregate Aid and NSLDS Loan Data, two pages used to see the student’s loan information.
View and Add Comments
This job aid will cover how to view and add financial aid comments.
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View and Add Test Results
This guide is a job aid for OUA staffs to verify a student’s Test Results or manually add a test result for a student.
View and Enter Milestones
Milestones are non-course requirements a student must complete toward degree progress to graduate.
View Annual & Term Award Summary
This job aid will cover how to view the Annual/Term Award Summary.
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View Annual Student Budget Summary
The Student Budget Summary shows an annual summary of the student’s budget, broken down by Budget Categories.
View as in CalCentral
Staff in various campus offices (Advisors, Cal Student Central, Financial Aid, etc.) may have a business need to view a student's CalCentral page the way a student sees it. This feature is called "View As".
View Awards by Date
This job aid will cover how to view awards by date.
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View Class Rosters and Waitlists
This job aid is for staff and describes how to view a class roster or waitlist in Campus Solutions.
View Customer Accounts
This job aid will cover how to view a student’s account in Campus Solutions.
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View Financial Aid Agreements in CS
This job aid is for staff. It describes how to view the status of various student financial aid agreements in Campus Solutions (Title IV Release, Terms & Conditions, CA Enrollment Acknowledgement, and Third Party Authorization).
View Financial Aid Status
This job aid will cover useful Financial Aid related information about a student, as well as links to other pages.
View Packaging Status Summary
This contains a summary of values that determine a student’s package, as well as if the student is ready to be packaged or has already been packaged.
Waitlisting via the Shopping Cart
This job aids shows how to change classes' enrollment setting in the Shopping Cart