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IT Client Services (ITCS)

ITCS Service Desk provides support and troubleshooting for many campus applications, including the bConnected Software Suite, CalNet ID, 2-Step, BearBuy, CalAnswers, CalTime, and others. The Service Desk is available for support Monday through Friday, 8 a.m. to 5 p.m. via phone at 510-664-9000 and responds to webform or email requests sent to itcshelp@berkeley.edu usually within a business day.

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Student Support

The following support resources are primarily for student use; staff can share these links with students who may require adminstrative support or may be experiencing technical difficulties.

Student Tech Services (STS)

The Student Helpdesk, part of Student Tech Services (STS), is here to assist with various tech issues, including:

  • Troubleshooting personal device problems (e.g., blue screens, slow performance, data recovery, malware removal)
  • Connecting devices to campus Wi-Fi networks
  • Installing campus software (Adobe, bConnected, Microsoft, Zoom, etc.)
  • Performing hardware maintenance and minor repairs (e.g., optimizing cooling, replacing trackpads, keyboards, screens)*

They can also help with setting up or recovering access to your CalNet account and guide you to campus resources for device lending, hardware discounts, printing, and more.

Limitations apply; individuals must provide their own replacement parts. For more information, contact sts-help@berkeley.edu.

Cal Student Central

Cal Student Central (CSC) is a service-oriented department dedicated to assisting UC Berkeley students successfully navigate several key departments that affect a student’s career at UC Berkeley, including the Financial Aid and Scholarships Office, the Office of the Registrar, Accounts Payable, and Billing and Payment Services. While Cal Student Central assists students in navigating their CalCentral account, those experiencing technical issues should refer to Student Tech Services (STS), included in this list of support resources.

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Academic Change of Program/Plan eForm and Routing

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This job aid describes the eForm process to add, drop or change an Academic Program, Plan, Designated emphasis or Subplan and the routing of the eForm once submitted.

Academic Program/Plan Form (CPP eForm) Routing

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Below are links to diagrams of the workflow routing for the Academic Program/Plan Form. Each form will route based upon the type of request and the College.

Academic Progress Report (APR) Exceptions

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This guide is intended for staff. It describes how to enter and edit exceptions on a student’s APR. Exceptions are manual adjustments for particular students, not a change in the requirement itself.

Academic Progress Report (APR) View

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This guide is for students and staff. It describes how to view an Academic Progress Report for undergraduate students in the College of Letters & Science (L&S), College of Engineering, and College of Environmental Design.

Access a Student’s External Documents in CalCentral

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This job aid instructs staff members on how to access documents for a student, such as transcripts from other schools in CalCentral.  This is done through “Perceptive Content” (formerly ImageNow) and works on all major browsers.

Add a Minor

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This Job Aid covers the process for adding a minor plan using the Career Program Plan Stack (CPP) eForm.

Add a New Run Control ID for BI Publisher

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This job aid demonstrates how to set up a Run Control for the purpose of producing a BI Publisher report.

Add an Acad Plan eForm

This Job Aid covers the process for adding or making changes to an academic plan using the Career Program Plan Stack (CPP) eForm.

Add New Class Sections

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This job aid explains the basic steps required to add new class sections.

Add New School to Student

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This guide shows how to manually added schools that students attended to their list of schools.

Add Term-Specific Titles, Class Descriptions and Class Notes

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This job aid describes the process for adding term-specific titles, class descriptions and class notes. Campus Solutions has been configured to collect three important areas of class data in separate, specially designated class notes.

Adding a Checklist Manually

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This job aid will cover how to manually add a financial aid checklist.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Adding a New Checklist Item

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This guide describes how to add a new checklist item.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Adding an Application Manually

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This guide shows how to add an application manually.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Admissions Application Data File Transfer

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This guide shows how to upload files containing admissions application information in Campus Solutions.

Admissions Checklist codes (Undergraduate)

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This guide contains admissions checklist codes for undergraduate students.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Admissions example

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Query Viewer is a Campus Solutions tool for running established queries and generating reports. This guide shows the OUA example of Query Viewer.

Advancement to Candidacy Committee eForm

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Students can submit this form to create or change their committee for a Qualifying Exam or Advancement to Candidacy. The form should be submitted at least three weeks in advance.

Advising Appointments

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This job aid is for Academic Advisors and describes 4 tasks associated with Advising Appointments: syncing your bCalendar, setting up your contact information and appointment slots (your available advising times), viewing appointments students hav

Advising Resources

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This guide is for staff that provide adviser support using Campus Solutions to review student information.

Alumni and Non-Current Students - Staff

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This guide is for staff. It describes eligibility to access and information available on Alumni Homepage for undergraduate and graduate students that are alumni (i.e. earned a degree from UC Berkeley) or non-current students (i.e.

Application Staging - Business Process Guide

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This guide is intended to be used for managing applications loaded to Campus Solutions (CS) through file parser

Application Staging: Constituent Transaction Management - resolving errors

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This guide demonstrates how to update an admitted applicant’s status in Campus Solutions.

Approving a Withdrawal Request Form

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This Job Aid covers the process for approving a withdrawal request form.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Approving Department Awards

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This guide will demonstrate how to review and decide whether to approve or reject an award batch.

Assign Advisors to Students

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This job aid describes how to assign an advisor to a student, assign multiple advisors with the same effective date, assign multiple advisors with discrete effective dates, and replace an advisor.

Batch Major Declare

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This guide is for staff. It describes how to declare majors for a batch of students in one process.

Batch Service Indicators

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This guide is for staff. It describes how to add and remove service indicators for a group of students. In Campus Solutions, holds are known as negative service indicators.

Block (Batch) Enrollment

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This job aid instructs staff members on the process of block enrollment, commonly thought of as a batch process.

Booking an Advising Appointment (As a Student)

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This job aid is for students and describes how to book an advising appointment.

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CA Enrollment Acknowledgment

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AB 2248 requires students affirmatively acknowledge that Cal Grant is a 4-year program and that students should take an average of 30 units per year, including summer, to graduate in 4 years (2 years for transfer students).

Calculate Tuition for a Student

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This job aid instructs staff members on the process of manually calculating tuition.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view the Google doc of this job aid:

Cancel Class

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This job aid is used by class schedulers and details the process for canceling a class section prior to or after enrollment.

Change a Student's Variable Unit

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This job aid instructs staff how to change a student's variable unit in SIS Campus Solutions.

Change a Student’s Grading Basis

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This job aid describes the process for changing a student's grading basis.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Change of Higher Ed Committee eForm

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This guide is intended for both graduate students and staff. Students can submit this form to create or change their committee for a Qualifying Exam or Advancement to Candidacy. The form should be submitted at least three weeks in advance.

Change Student Course Load

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This job aid is for staff/advisors. It describes the steps to changing a student’s minimum and maximum courseload units.

Change Student Waitlist Position

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This job aid is for staff and describes how to use the Enrollment Request page to adjust a student’s waitlist position.

Charge Priority Definitions

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A Charge Priority determines what an Award will apply to on a student’s account and/or whether funds will disburse directly to a student.

See the following table for descriptions of the different Charge Priorities.

Checklist Codes

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The following table shows the Checklist Codes and Descriptions found within the Financial Aid Department.

Class Requisites

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Class Requisites may be assigned to a class to restrict both enrollment and wait listing and apply to the entire class. Only one class requisite per class may be used.

Concurrent Enrollment Application

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This job aid describes process for approving or denying Concurrent Enrollment Applications in CalCentral.

Control Enrollment using Add/Drop Consent

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This job aid is for staff members. It describes how to configure a whole class as requiring permission to enroll and will need to be set up before enrollment starts.

Copy an Award Entry Batch

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This job aid will cover how to copy an award entry batch.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

CPPSTACK eForm – Navigating to WorkCenter in Campus Solutions

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The CPPSTACK eForm is used to change an undergraduate student’s college, department, major, emphasis, or graduation term, as well as to declare a major and add a minor. This guide demonstrates how to n

Create CSV File

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This guide is intended for staff. It describes how to create a CSV file for file uploads in Campus Solutions. This may be used in various situations, especially when making changes for a group of people at one time.

Create Student Budget

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This guide will demonstrate how to create a student budget. Budgets are usually created in a batch process.

Creating a New Financial Aid Item Type

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The following job aid shows the steps necessary for creating a Financial Aid Item Type, as part of the Department Award Entry process to provide gift aid to students.

Delegate Access - Student Guide

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This guide is used by students and details the process for authorizing a parent, guardian or person as a delegate in CalCentral.

Delegate Access - User Guide

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This guide is used by delegates and details the process for creating their delegate account.

Deleting a Checklist

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This job aid will cover how to delete a financial aid checklist

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Drop or Enroll Student

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This guide is for staff. It describes how to drop a student’s class(es). It also desscribes how to enroll students in classes, often referred to as “adding”.

Edit & Update Class Sections

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This guide is for staff. It describes the basic steps to edit existing class sections. It also demonstrates how to search for and update class sections.

Eligiblity Report for ASE

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The Eligibility Requirement report can be run to find out if students are eligible to be hired into an ASE or GSR position. This guide shows how to report on Eligibility Requirements for ASE/GSR Hiring

Enroll a Student from a Wait List

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This job aid is for staff members. It describes three options for enrolling a student from a Wait List in to a class. Change the Wait List position to #1 and Run the Wait List, Roster Management and Drop, then enroll/add the student.

Enrollment Overrides

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This job aid defines and explains to staff members the overrides available on the Enrollment Request page.

Entering Department Awards

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The following job aid shows the steps necessary for creating a Financial Aid Item Type, as part of the Department Award Entry process to provide gift aid to students.

Entering Graduate Division Awards

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This job aid covers how a department enters a Graduate Division award(s) to one or more students in a batch. In this example, we will enter a Block Grant award to two students.

Evaluate an Acad Plan CPP eForm

This Job Aid covers the process for evaluating CPP eForm that has been routed to you.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Evaluate Interdepartmental eForm

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This guide is intended for staff. It describes how to view and approve interdepartmental eForms. This eForm is available to non-Law graduate students who are requesting Law School classes.

Export Class Roster for Instructors

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This job aid describes how instructors can access and download a class roster.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Filing Fee Status

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The following steps show how a student submit a Filing Fee Status Request and how an advisor review the request.

Finalization (OUA)

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This guide is a job aid for OUA staffs to verify a student’s Test Results or manually add a test result for a student.

Financial Aid example

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Query Viewer is the Campus Solutions tool for running established queries and generating reports. This guide shows an example of Running Query Viewer.

Financial Aid History

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This guide is for staff. It describes how to locate previous aid years once menu items have moved to the Financial Aid History component.

Finding an Existing Award

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This guide will demonstrate how to look up an existing award using various criteria, then sort and filter for better results.

Grad Exceptions eForms

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This guide describes how to use the eForm to submit exceptions for graduate students. This is primarily used by GSAO’s.

Graduation Tracking for L&S Undergraduate Major Advisors

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This job aid explains the process for using the graduation tracking pages to approve students for graduation.

GSAO Homepage

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This guide is intended for staff. It describes how to navigate the GSAO Homepage, which is a central place for graduate advisors to access Campus Solutions functionality, including reports, eForms, and job aids.

GT eForm SIM degree and EGT change

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This job aid instructs staff how to add an approver before approving the eForm. This is a temporary fix until an automated solution is implemented.

How Graduate Students View an Academic Progress Report (APR)

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This job aid instructs graduate students on how to View an Academic Progress Report (APR) in CalCentral.

How to Batch Access Administrative Transcripts

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This job aid instructs staff on how to batch access administrative transcripts.

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How to Manage Your Appointments with Advisors

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This job aid is for students and describes how to manage appointments with advisors.

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How to Prevent Further Enrollments

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Campus Solutions does not have a “lock” function as did the legacy system, DB2. Therefore, there are a few things to watch out for when trying to mimic your old process in this new system. Please see the “Warnings” section.

How to Run a Reserve Capacity Report for a Class

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This job aid is for staff. It describes how to search for reserve capacities by subject, section, and catalog number, using Campus Solutions’ Reporting Center.

How to View an Administrative Transcript

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The job aid instructs staff members on the process for viewing a student's administrative transcript.

How to View Payments

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This job aid instructs staff members on the process of viewing payments.

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How to View Student Swaps

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This job aid instructs staff and advisors on the process for viewing student swaps in CalCentral or Campus Solutions.

In Absentia

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The following steps show how how a student submits a request for In-Absentia Enrollment and how an advisor should approve this request.

ISIR Correction Audits

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This job aid will cover how to Review ISIR Correction Audits.

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ISIR Corrections

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This job aid details the process for ISIR Corrections.

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ISIR Suspense

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This job aid will cover how to match and load ISIRs to the correct student record in Campus Solutions (CS).

Juris Award and Prosser Prize eForm

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This guide is for staff. It describes how to submit an eForm to nominate a student for the Juris Award and/or Prosser Prize. This is exclusively for the Law School.

Late Enrollment with Fee Waiver

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This job aid describes the process used by enrollment managers to waive a late fee for late enroll, drop, and swap actions.

Looking up Students in CalCentral

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The Student Lookup tool is a different feature from View As. The following steps show how to use the Student Lookup tool from within CalCentral.

Maintain Financial Aid Term

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This job aid will cover how to maintain a financial aid term.

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Maintain Term Budgets

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This guide will demonstrate how to Maintain Term Budgets. Students are assigned budget items on a term basis. A student must have an active FA Term record in order for a budget to be created.

Manage Advisor Assignments

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This guide is intended for staff, specifically GSAOs and Advisor Delegates. This page can be used to add and remove GSAOs, GSIs, Advisor Delegates, Head Graduate Advisors, Graduate Equity Advisors and Department Chairs from your department.

Manage Combined Sections

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This job aid is for schedulers and is used to manage combined sections that have already been set up. It shows options for managing from different pages in Curriculum Management.

Managing a Checklist via File Transfer

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This guide shows how to resolve an Admissions checklist item by uploading a file into Campus Solutions.

Managing Advising Appointments (Front Desk Staff)

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This job aid is for front desk staff and describes how to manage advising appointments.

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Manually Updating a Checklist

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This job aid will cover how to manually update a financial aid checklist.

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Parental Leave

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The following steps show how a student submits a request for In-Absentia Enrollment and how an advisor should approve this request.

Place a Class Requisite

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A Class Requisites can be placed on a class to restrict both enrollment and wait listing. Class Requisites apply to the entire class and only one requisite may be placed per class.

Place and Release Service Indicators

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This job aid instructs staff members on how to add and remove Negative Service Indicators (also known as holds) in SIS Campus Solutions.

Posting Suspended Applications

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This guide walks through resolving potential matches that have suspended an application.

Print CA Acknowledgement

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The CA Enrollment  Acknowledgement in Campus Solutions is produced by a BI Publisher Report. This job aid demonstrates how to set up a Run Control for the purpose of generating and printing a BI Publisher report.

Print the Schedule of Classes

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This job aid is for staff members. It describes how to set up a Run Control ID for the purpose of printing an iteration of the Schedule of Classes and how to print a Schedule of Classes.

Qualifying Exam Committee eForm

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Students can submit this form to create or change their committee for a Qualifying Exam or Advancement to Candidacy. The form should be submitted at least three weeks in advance.

Qualifying Exam Report eForm

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This guide is for staff. It describes how to use the Qualifying Exam Report eForm for doctoral students. This is primarily used by GSAO’s.

Report Guide for Advisors

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This guide is a report guide for advisors

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Revising Posted Award Entry

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This job aid will cover the process of revising a batch entry that has already been approved and posted by making a copy of the entry and then updating the copy. 

Revising Posted Award Entry

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This job aid will cover the process of revising a batch entry that has already been approved and posted by making a copy of the entry and then updating the copy. 

Roster Management

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This job aid instructs staff on the process for dropping multiple students who are enrolled or waitlisted in a class and/or enrolling multiple students from a waitlist.

Run a BI Publisher Report

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This guide is for staff. It describes how tosearch for an existing Run Control for the purpose of running a BI Publisher report.

Run a Waitlist on Demand

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This job aid is for staff. It shows the steps for manually running the waitlist for a class. Waitlists run automatically every six hours in Campus Solutions (until end of third week of fall and spring).

Running the Class Enrollment Report

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The following steps show how to run the class enrollment report via the Reporting Center, by way of CalCentral. This report shows class enrollment and Student ID, Name, Email, Career, Status, Waitlist Rank, and Grading Option.

Running the Concise Class Report

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Running a Report of Total Enrollment, Consent, Requirement Group (s), and Open/Closed/Waitlist Status - The following steps show how to run the concise class report via the Reporting Center, by way of CalCentral.

Running the Reserve Capacities Report for a Class

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The following steps show how to search for reserve capacities, but not change their configurations.

Running the What-If Report

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This guide will instruct administrative staff on how to run a What-If report.

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Schedule a New Course Offering

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This job aid is for staff. It explains the steps required to add a class (course offering) that was not scheduled the previous year.

Schedule a Report

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This job aid is for staff. It details the steps for scheduling a report to be sent to your email or Campus Solutions folder. 

Schedule CCES Classes

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This guide is intended for staff. Cross Campus Enrollment System (CCES) classes allow students from other UC’s to enroll in Berkeley classes. All CCES classes fall under the UC-wide Innovative Learning Technology Initiative (ILTI).

Scheduling a Query in Query Viewer

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The following steps show how to Scheduling a Query in Query Viewer.

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Scheduling a Query in Query Viewer

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This guide demonstrates how to schedule a Query in Query Viewer

Search for Student’s Award Entry batches

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This guide will demonstrate how to search for Award Entry batches for a particular student.

Searching for Classes From Within Calcentral

This guide is for staff and shows how to search for classes, but not change the configurations.

Set up Combined Sections

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This job aid is for class schedulers (staff). Combining Sections allows scheduling more than one section of different classes in the same room, at the same time.

Set Up Non-15 Week Classes

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This job aid is for staff members. It is intended only for scheduling non-15 week classes (Fall or Spring) in department owned rooms.

Set Up Reserve Capacities

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Reserve Capacity Sequences and Requirement Groups allow you to reserve seats in a class for a specified group of students. This job aid describes the steps to setting up a class using reservation capacity functionality.

Set up SACR Defaults for Financial Aid

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This guide will instruct staff on setting a Student Administrative Contributable Relations (SACR) default for financial aid.

Set Up SACR Defaults for Student Financials

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This job aid will instruct staff on how to set up Student Administrative Contributable Relations defaults for Student Financials.

Set Up SACR Defaults for Student Records

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This guide will instruct staff on setting a Student Administrative Contributable Relations (SACR) level defaults for Student Records. This will allow users to pre-populate certain fields with commonly used values.

SIR Deposit

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This guide will provide staff with the steps to view if the SIR deposit in Campus Solutions has been paid or not. It’s important to note that the SIR deposit in Campus Solutions behaves as a credit on the student account.

Student Records example

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Query Viewer is the Campus Solutions tool for running established queries and generating reports. This guide shows an example of Running Query Viewer.

Study Agreements

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This job aid for staff and is used to place Study Agreements on a student record so that tuition may be calculated correctly. Study agreement codes are commonly used to represent study abroad, exchange, and visiting programs.

Swap Sections for a Student

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This guide is for staff. Enrollment Managers can Swap enrollment (primary) and/or non-enrollment (secondary) sections in Campus Solutions on behalf of students (who can also perform swap actions using CalCentral).

The Student Account in Campus Solutions

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This job aid will will cover how to view a student’s account in Campus Solutions.

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Time Conflict Override

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This job aid shows staff how to override time conflict enforcement for a class section and allow students to enroll in multiple sections during the same scheduled class meeting time.

Transfer Credit Report

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This job aid is intended for both staff and students. It describes how to access and read the transfer credit report.

Understanding Class Types and Associated Class Numbers

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This job aid explains the different Class Types and Associated Class Number.

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Understanding the Process Monitor

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This job aid describes the how to use and understand the process monitor. It also instructs staff on how to cancel a process in Campus Solutions.

Understanding Waitlists

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This job aid is used by class schedulers and details the process for canceling a class section prior to or after enrollment.

Update an Acad Plan eForm

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This Job Aid covers the process for updating a CPP eForm.

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Updated June 10, 2022: New look to the Reporting Center

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This guide is for staff. It highlights upcoming changes to the Reporting Center planned for June 10, 2022.

Updating a Checklist Manually

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This guide shows how to manually update the status of an undergraduate Finalization checklist after reviewing a transcript.

Updating Applicant Status (Grad & Professional)

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This guide demonstrates how to update an admitted applicant’s status in Campus Solutions.

Updating Institution for Exceptions

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This job aid describes details how to update settings in Campus Solutions to ensure that APR exceptions functionality will work properly.

Use Class Permission Numbers

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This job aid instructs staff how to use class permissions functionality in Campus Solutions.

Use Student Specific Permissions

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This job aid is for staff members.

View a Student’s Emergency Contacts

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This job aid is for staff and advisers. It describes how to view an individual student’s emergency contacts in Campus Solutions

View Aggregate Aid & NSLDS Loan Data

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This job aid will cover Aggregate Aid and NSLDS Loan Data, two pages used to see the student’s loan information.

View and Add Comments

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This job aid will cover how to view and add financial aid comments.

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View and Add Test Results

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This guide is a job aid for OUA staffs to verify a student’s Test Results or manually add a test result for a student.

View and Enter Milestones

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Milestones are non-course requirements a student must complete toward degree progress to graduate.

View Annual & Term Award Summary

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This job aid will cover how to view the Annual/Term Award Summary.

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View Annual Student Budget Summary

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The Student Budget Summary shows an annual summary of the student’s budget, broken down by Budget Categories.

View as in CalCentral

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Staff in various campus offices (Advisors, Cal Student Central, Financial Aid, etc.) may have a business need to view a student's CalCentral page the way a student sees it. This feature is called "View As".

View Awards by Date

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This job aid will cover how to view awards by date.

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View Class Rosters and Waitlists

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This job aid is for staff and describes how to view a class roster or waitlist in Campus Solutions.

View Customer Accounts

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This job aid will cover how to view a student’s account in Campus Solutions.

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View Financial Aid Agreements in CS

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This job aid is for staff. It describes how to view the status of various student financial aid agreements in Campus Solutions (Title IV Release, Terms & Conditions, CA Enrollment Acknowledgement, and Third Party Authorization).

View Financial Aid Status

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This job aid will cover useful Financial Aid related information about a student, as well as links to other pages.

View Packaging Status Summary

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This contains a summary of values that determine a student’s package, as well as if the student is ready to be packaged or has already been packaged.

Waitlisting via the Shopping Cart

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This job aids shows how to change classes' enrollment setting in the Shopping Cart