Instructor

Resources

Need Help?

Instructors Seeking Departmental Support

Please reach out to your department contact for assistance. You can find the appropriate contact information within the department listing.

For support with bCourses and other instructor tools

Access a range of resources and services through the Research, Teaching, and Learning (RTL) website. Visit the RTL Quick Support Options page for immediate assistance or explore the bCourses RTL Services and Programs page for detailed information on tools and support available to instructors.

IT Client Services (ITCS)

ITCS Service Desk provides support and troubleshooting for many campus applications, including the bConnected Software Suite, CalNet ID, 2-Step, BearBuy, CalAnswers, CalTime, and others. The Service Desk is available for support Monday through Friday, 8 a.m. to 5 p.m. via phone at 510-664-9000 and responds to webform or email requests sent to itcshelp@berkeley.edu usually within a business day.

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Student Support

The following support resources are primarily for student use; instructors can share these links with students who may require adminstrative support or may be experiencing technical difficulties.

Student Tech Services (STS)

The Student Helpdesk, part of Student Tech Services (STS), is here to assist with various tech issues, including:

  • Troubleshooting personal device problems (e.g., blue screens, slow performance, data recovery, malware removal)
  • Connecting devices to campus Wi-Fi networks
  • Installing campus software (Adobe, bConnected, Microsoft, Zoom, etc.)
  • Performing hardware maintenance and minor repairs (e.g., optimizing cooling, replacing trackpads, keyboards, screens)*

They can also help with setting up or recovering access to your CalNet account and guide you to campus resources for device lending, hardware discounts, printing, and more.

Limitations apply; individuals must provide their own replacement parts. For more information, contact sts-help@berkeley.edu.

Cal Student Central

Cal Student Central (CSC) is a service-oriented department dedicated to assisting UC Berkeley students successfully navigate several key departments that affect a student’s career at UC Berkeley, including the Financial Aid and Scholarships Office, the Office of the Registrar, Accounts Payable, and Billing and Payment Services. While Cal Student Central assists students in navigating their CalCentral account, those experiencing technical issues should refer to Student Tech Services (STS), included in this list of support resources.

Results

Concurrent Enrollment Application

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This job aid describes process for approving or denying Concurrent Enrollment Applications in CalCentral.

Export Class Roster for Instructors

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This job aid describes how instructors can access and download a class roster.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Enrollment

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