Known Issues

ISSUE: New Advising Notes not always displaying in the Note History after clicking “Save”

Original Post Date: 10/10/18

Description: When entering an Advising Note, for a student that has not had an Advising Note entered before, the following issue occurs.
Once the note is written and saved it will not display in the Note History to the right of the note entry field.
The Advising Note has been saved, it is just not displaying at this time.
Once this issue is resolved all notes saved will appear in the Note History, there is no need to enter the note multiple times.

People impacted: Advisors

Systems impacted: Campus Solutions

Status: This issue is currently being worked on by our technical team.

What to do: Continue to enter Advising Notes as usual and be sure to click “Save” after entering the note.
The note will be saved and once this issue is resolved it will appear.
Check this website for updates.

This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE: Academic Plan card not updating Planned Courses

Original Post Date:10/09/2018

Description: When students or Advisors make changes to a student Multi-Year Planner, such as removing planned courses, the changes are not consistently being reflected in CalCentral on the Academic Plan card. Removed courses tend to stay listed as planned on the Academic Plan card even though the course
has been removed from the Multi-Year Planner.

People impacted: Students and Advisors

Systems impacted: CalCentral

Status: Under review by technical staff

What to do: Check this website for updates.

This is a Known Issue. There is no need to log a ticket. 

If you experience another technical issue, please submit a ticket to the SIS Production Support team
by email at sishelp@berkeley.edu


ISSUE: Student API V2 has a minor bug at collection endpoint for non-default value

Original Post Date: 10/8/2018

Description: iHub Student API v2: Bug at collection endpoint, non-default value for inc-acad = true.

People impacted: Consumers of Student API v2.

Systems impacted: Systems consuming Student API v2.

Status: Bug fix in progress, anticipate release to production Wednesday, 10/17/18.

What to do: Continue using Student API v1 until after this bug is addressed Wednesday, 10/17/18.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE:  CalCentral Semesters card - delay in reflecting enrollment changes

Original Post Date: August 29, 2018

Description: A gap in the CalCentral user experience is preventing the display of some student class enrollments in CalCentral from updating in a timely manner. The SIS team is working on an update which will prevent this problem and expect this to be included in our October 7th release. In the meantime, students can follow step-by-step instructions that will update the class enrollment data that is displayed in CalCentral (see below). If no steps are taken by the student, CalCentral will update the display of class enrollments within 8 hours.

People impacted: Any student who makes changes to their class enrollments but does not use the "Back to My Academics" button

Systems impacted: CalCentral

Status:  A fix is in progress and scheduled for release on October 7, 2018

What to do: 

  1. Navigate to CalCentral > My Academics > Class Enrollment card

  2. Click the Drop link in the Class Adjustment section

  3. Click the “< My Academics” button/tab at the top left of the page

Check this website for updates.  

This is a Known Issue.  There is no need to log a ticket.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUECampus Solutions - Enrollment Request - Waitlist is Okay Bug 

Original Post Date: August 1, 2018

Description: There is currently a bug in Campus Solutions, Enrollment Request, which will inadvertently drop a student's class during a Swap transaction (without the student being enrolled in the requested class).

If a staff member uses Enrollment Request 

Action = SWAP

Clicks the "Waitlist is Okay" checkbox

Chooses the students' enrolled class (class A)

Chooses the students' requested swapped class (class B, which is full/reserve cap not met)

Submits the swap transaction

Student is now placed on the waitlist for Class B, but class A is dropped (the bug).

This can be prevented by allowing the student to swap themselves, with waitlist is okay checked on CalCentral.

Chooses their enrolled class A to be swapped with class B, chooses waitlist is okay, and if placed on the waitlist for class B, their class A will remain enrolled and their requested class B will be on the waitlist (this is correct).

People impacted: Students (their enrolled classes prior to being swapped to the intended class)

Enrollment Managers (can not use part of a delivered functionality to assist students)

Systems impacted: Campus Solutions

Status: In Review

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE:  Student ID not always listed in CalCentral for former students

Original Post Date: June 12, 2018

Description: When completing a student look up on a former student in CalCentral the search results are not always displaying the student ID after the student’s name.

People impacted: Advisors

Systems impacted: CalCentral

Status: The CalCentral team is working to identify the issue and determine a resolution.

What to do: This is a Known Issue. There is no need to log a ticket.

As a work around until we are able to restore this functionality, if no student ID is shown, click on the student’s name to go to their CalCentral Student Overview page. From here if you click “Service Indicators” you will see the student ID at the top of the page.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE:  Some class information may not appear on your Semesters card or Academic Summary in CalCentral

Original Post Date: February 5, 2018 - Revised 6/19/2018

Description:  Some class information may not appear on your Semesters card or Academic Summary in Calcentral.

This is only a display issue. The value in SIS Campus Solutions, the System of Record (SOR) is correct. Enrollment information will be accurate on your official transcript and is based on Campus Solutions information.

People impacted: Students, Advisors and Instructors in POLSCI 224A and HISTART 15

Systems impacted: CalCentral

Status: The SIS technical team is working on this as a high priority issue, but there is no ETA for this fix. 

What to do: This is a Known Issue. There is no need to log a ticket.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections”

Original Post Date: July 3, 2017  (9.2 Upgrade)

Description: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections” link.  Alternatively, sections that are combined do not have an active link on the “Meetings” tab.

People impacted: Departmental Schedulers

Systems impacted: Campus Solutions

Status: The SIS technical team is working on this issue.

What to do: For Combined section, Schedulers should use the link on the Enrollment tab. For Classes that are not a Combined section, please ignore.

This is a Known Issue. There is no need to log a ticket.  

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: The Degree Progress Card is Displaying Former Student Data

Original Post Date: March 27, 2017 - Revised 4/4/2017

Description: If you were a former student at UC Berkeley between 1995 and 2016 you will be able to view the Degree Progress Card and Committee Card under my "My Academics" in CalCentral. These cards will display your qualifying examination, and/or advancement to candidacy, and filing dates. This display is in error. This information will be removed in our next GoLive.

The original design for “My Academics” is to surface only information pertinent to faculty such as mid-point grading, teaching assignments and active service for the qualifying examination and dissertation. There will be a future design to capture your teaching and historical student information on a separate page in CalCentral.

People impacted: Faculty and Instructors

Systems impacted: CalCentral

Status:  There is no ETA for this fix. 

What to do: This is a Known Issue - there is no need to log a ticket.  If you have identified another issue, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.


ISSUE: Class schedule sync to bCal is no longer updating entries

Original Post Date: September 18, 2016

Description: There is a feature in CalCentral that allows students to sync their Class Schedule to their bConnected calendars. This feature has been creating multiple duplicate entries for some students. As of today, the automated update sync has been halted. This means that changes in Class Schedules will no longer be reflected in bCal.

People impacted: Students who have synced their Class Schedule to bCal

Systems impacted: CalCentral and bConnected

Status: There is no ETA for this fix. 

What to do: Students should monitor their Class Schedules and make any updates to their bCal entries manually.

This is a Known Issue - there is no need to log a ticket. If another issue is identified, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.