Known Issues

ISSUECampus Solutions - Enrollment Request - Waitlist is Okay Bug 

Original Post Date: August 1, 2018

Description: There is currently a bug in Campus Solutions, Enrollment Request, which will inadvertently drop a student's class during a Swap transaction (without the student being enrolled in the requested class).

If a staff member uses Enrollment Request 

Action = SWAP

Clicks the "Waitlist is Okay" checkbox

Chooses the students' enrolled class (class A)

Chooses the students' requested swapped class (class B, which is full/reserve cap not met)

Submits the swap transaction

Student is now placed on the waitlist for Class B, but class A is dropped (the bug).

This can be prevented by allowing the student to swap themselves, with waitlist is okay checked on CalCentral.

Chooses their enrolled class A to be swapped with class B, chooses waitlist is okay, and if placed on the waitlist for class B, their class A will remain enrolled and their requested class B will be on the waitlist (this is correct).

People impacted: Students (their enrolled classes prior to being swapped to the intended class)

Enrollment Managers (can not use part of a delivered functionality to assist students)

Systems impacted: Campus Solutions

Status: In Review

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE:  Student ID not always listed in CalCentral for former students

Original Post Date: June 12, 2018

Description: When completing a student look up on a former student in CalCentral the search results are not always displaying the student ID after the student’s name.

People impacted: Advisors

Systems impacted: CalCentral

Status: The CalCentral team is working to identify the issue and determine a resolution.

What to do: This is a Known Issue. There is no need to log a ticket.

As a work around until we are able to restore this functionality, if no student ID is shown, click on the student’s name to go to their CalCentral Student Overview page. From here if you click “Service Indicators” you will see the student ID at the top of the page.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: Additional Navigation Buttons in the CalCentral Banner

Original Post Date: May 31, 2018

Description: In the redesign of the banner that appears when navigating from CalCentral to Campus Solutions additional buttons in the upper right-hand corner were inadvertently exposed to Advisors. As long as these buttons are not used there will be no change in functionality. If you happen to click one of these buttons and are taken to Campus Solutions, click your browsers back button until you return to CalCentral.

People impacted: Advisors

Systems impacted: CalCentral

Status: The SIS functional team is working on this issue to determine the best resolution. Additional updates will be posted as they become available.

What to do: This is a Known Issue. There is no need to log a ticket.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE:  Some class information may not appear on your Semesters card or Academic Summary in CalCentral

Original Post Date: February 5, 2018 - Revised 6/19/2018

Description:  Some class information may not appear on your Semesters card or Academic Summary in Calcentral.

This is only a display issue. The value in SIS Campus Solutions, the System of Record (SOR) is correct. Enrollment information will be accurate on your official transcript and is based on Campus Solutions information.

People impacted: Students, Advisors and Instructors in POLSCI 224A and HISTART 15

Systems impacted: CalCentral

Status: The SIS technical team is working on this as a high priority issue, but there is no ETA for this fix. 

What to do: This is a Known Issue. There is no need to log a ticket.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections”

Original Post Date: July 3, 2017  (9.2 Upgrade)

Description: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections” link.  Alternatively, sections that are combined do not have an active link on the “Meetings” tab.

People impacted: Departmental Schedulers

Systems impacted: Campus Solutions

Status: The SIS technical team is working on this issue.

What to do: For Combined section, Schedulers should use the link on the Enrollment tab. For Classes that are not a Combined section, please ignore.

This is a Known Issue. There is no need to log a ticket.  

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: The Degree Progress Card is Displaying Former Student Data

Original Post Date: March 27, 2017 - Revised 4/4/2017

Description: If you were a former student at UC Berkeley between 1995 and 2016 you will be able to view the Degree Progress Card and Committee Card under my "My Academics" in CalCentral. These cards will display your qualifying examination, and/or advancement to candidacy, and filing dates. This display is in error. This information will be removed in our next GoLive.

The original design for “My Academics” is to surface only information pertinent to faculty such as mid-point grading, teaching assignments and active service for the qualifying examination and dissertation. There will be a future design to capture your teaching and historical student information on a separate page in CalCentral.

People impacted: Faculty and Instructors

Systems impacted: CalCentral

Status:  There is no ETA for this fix. 

What to do: This is a Known Issue - there is no need to log a ticket.  If you have identified another issue, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.


ISSUE: Class schedule sync to bCal is no longer updating entries

Original Post Date: September 18, 2016

Description: There is a feature in CalCentral that allows students to sync their Class Schedule to their bConnected calendars. This feature has been creating multiple duplicate entries for some students. As of today, the automated update sync has been halted. This means that changes in Class Schedules will no longer be reflected in bCal.

People impacted: Students who have synced their Class Schedule to bCal

Systems impacted: CalCentral and bConnected

Status: There is no ETA for this fix. 

What to do: Students should monitor their Class Schedules and make any updates to their bCal entries manually.

This is a Known Issue - there is no need to log a ticket. If another issue is identified, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.