Known Issues

ISSUE: Intermittent Error received in Calcentral or Campus Solutions: “STR_PCMINVPORTAL: Invalid portal name EMPLOYEE in request”

Original Post Date: 1/18/2019

Description: Intermittent Error received in Calcentral or Campus Solutions typically following a system upgrade or release of new functionality or when users interact with another campus PeopleSoft system (such as Blu Portal).
Example of error: "STR_PCMINVPORTAL: Invalid portal name EMPLOYEE in request. Portal not defined. Unable to process request with an invalid portal. "


Users may get the error:

At the point of initial log-on into Campus Solutions
After already logged into Campus Solutions and navigating in the system
After logged into CalCentral and clicking link to Campus Solutions

People impacted: Students, Staff and Instructors

Systems impacted: Campus Solutions and CalCentral

Status: This is a known Oracle bug that occurs sporadically. Once the fix is supplied by Oracle, the SIS technical support team will include it in the Campus Solutions maintenance schedule.

What to do: This issue can be resolved by clearing your web browser cache and cookies. Use separate browsers or use private browsing options in your browser to keep the different peoplesoft system sessions separate.

For instructions on how to clear your browser cache, please see: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE: Academic Plan card not updating Planned Courses

Original Post Date: October 9, 2018

Description: When students or Advisors make changes to a student Multi-Year Planner, such as removing planned courses, the changes are not consistently being reflected in CalCentral on the Academic Plan card. Removed courses tend to stay listed as planned on the Academic Plan card even though the course
has been removed from the Multi-Year Planner.

People impacted: Students and Advisors

Systems impacted: CalCentral

Status: Under review by technical staff

What to do: Check this website for updates.

This is a Known Issue. There is no need to log a ticket. 

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE:  Some class information may not appear on your Semesters card or Academic Summary in CalCentral

Original Post Date: February 5, 2018 - Revised 3/21/2019

Description:  Some class information may not appear on your Semesters card or Academic Summary in Calcentral.

This is only a display issue. The value in SIS Campus Solutions, the System of Record (SOR) is correct. Enrollment information will be accurate on your official transcript and is based on Campus Solutions information.

People impacted: Students, Advisors and Instructors in POLSCI 224A , HISTART 15, MUSIC 410 and MUSIC 405

Systems impacted: CalCentral

Status: The SIS technical team is working on this issue, but there is no ETA for this fix. 

What to do: This is a Known Issue. There is no need to log a ticket.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: The Degree Progress Card is Displaying Former Student Data

Original Post Date: March 27, 2017 - Revised 4/4/2017

Description: If you were a former student at UC Berkeley between 1995 and 2016 you will be able to view the Degree Progress Card and Committee Card under my "My Academics" in CalCentral. These cards will display your qualifying examination, and/or advancement to candidacy, and filing dates. This display is in error. This information will be removed in our next GoLive.

The original design for “My Academics” is to surface only information pertinent to faculty such as mid-point grading, teaching assignments and active service for the qualifying examination and dissertation. There will be a future design to capture your teaching and historical student information on a separate page in CalCentral.

People impacted: Faculty and Instructors

Systems impacted: CalCentral

Status:  There is no ETA for this fix. 

What to do: This is a Known Issue - there is no need to log a ticket.  If you have identified another issue, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.


ISSUE: Class schedule sync to bCal is no longer updating entries

Original Post Date: September 18, 2016

Description: There is a feature in CalCentral that allows students to sync their Class Schedule to their bConnected calendars. This feature has been creating multiple duplicate entries for some students. As of today, the automated update sync has been halted. This means that changes in Class Schedules will no longer be reflected in bCal.

People impacted: Students who have synced their Class Schedule to bCal

Systems impacted: CalCentral and bConnected

Status: There is no ETA for this fix. 

What to do: Students should monitor their Class Schedules and make any updates to their bCal entries manually.

This is a Known Issue - there is no need to log a ticket. If another issue is identified, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.