Known Issues

ISSUE: Transfer Credit card not displaying on Advisor Student Overview

Original Post Date: June 13, 2019

Description: The Transfer Credit card is not displaying on the Advisor Student Overview in CalCentral.

People impacted:  Advisors

Systems impacted: CalCentral

Status: The SIS Technical and Functional teams are working on the issue to determine the best resolution. Additional updates will be posted as they become available.

What to do: This is a Known Issue. There is no need to log a ticket.

To view a student’s Transfer Credit Report, select the “Transfer Credit Reports” link in the Advising Resources section of the Advisor Dashboard.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu    


ISSUE: GPA not showing in Student Success card in Advisor View for former students

Original Post Date: 1/23/2019

Description: When an Advisor views students through the Student Lookup in Calcentral, GPA Trends, and term GPAs do not appear in the Student Success card for students who aren't term activated for the current term.

People impacted: Advisors

Systems impacted: CalCentral

Status: The SIS technical team is working on this issue, but there is no ETA for this fix.

What to do: Advisors can use the report titled “Term/Cume Stats by ID” found in the Reporting Center under “Enrollment by Student”. This report will display the student’s GPA by Term and provide the Cumulative GPA as it stands at the end of each term.


This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE: Intermittent Error received in Calcentral or Campus Solutions: “STR_PCMINVPORTAL: Invalid portal name EMPLOYEE in request”

Original Post Date: 1/18/2019

Description: Intermittent Error received in Calcentral or Campus Solutions typically following a system upgrade or release of new functionality or when users interact with another campus PeopleSoft system (such as Blu Portal).
Example of error: "STR_PCMINVPORTAL: Invalid portal name EMPLOYEE in request. Portal not defined. Unable to process request with an invalid portal. "


Users may get the error:

At the point of initial log-on into Campus Solutions
After already logged into Campus Solutions and navigating in the system
After logged into CalCentral and clicking link to Campus Solutions

People impacted: Students, Staff and Instructors

Systems impacted: Campus Solutions and CalCentral

Status: This is a known Oracle bug that occurs sporadically. Once the fix is supplied by Oracle, the SIS technical support team will include it in the Campus Solutions maintenance schedule.

What to do: This issue can be resolved by clearing your web browser cache and cookies. Use separate browsers or use private browsing options in your browser to keep the different peoplesoft system sessions separate.

For instructions on how to clear your browser cache, please see: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE: Academic Plan card not updating Planned Courses

Original Post Date: October 9, 2018

Description: When students or Advisors make changes to a student Multi-Year Planner, such as removing planned courses, the changes are not consistently being reflected in CalCentral on the Academic Plan card. Removed courses tend to stay listed as planned on the Academic Plan card even though the course
has been removed from the Multi-Year Planner.

People impacted: Students and Advisors

Systems impacted: CalCentral

Status: Under review by technical staff

What to do: Check this website for updates.

This is a Known Issue. There is no need to log a ticket. 

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUECampus Solutions - Enrollment Request - Waitlist is Okay Bug 

Original Post Date: August 1, 2018

Description: There is currently a bug in Campus Solutions, Enrollment Request, which will inadvertently drop a student's class during a Swap transaction (without the student being enrolled in the requested class).

If a staff member uses Enrollment Request 

Action = SWAP

Clicks the "Waitlist is Okay" checkbox

Chooses the students' enrolled class (class A)

Chooses the students' requested swapped class (class B, which is full/reserve cap not met)

Submits the swap transaction

Student is now placed on the waitlist for Class B, but class A is dropped (the bug).

This can be prevented by allowing the student to swap themselves, with waitlist is okay checked on CalCentral.

Chooses their enrolled class A to be swapped with class B, chooses waitlist is okay, and if placed on the waitlist for class B, their class A will remain enrolled and their requested class B will be on the waitlist (this is correct).

People impacted: Students (their enrolled classes prior to being swapped to the intended class)

Enrollment Managers (can not use part of a delivered functionality to assist students)

Systems impacted: Campus Solutions

Status: In Review

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE:  Some class information may not appear on your Semesters card or Academic Summary in CalCentral

Original Post Date: February 5, 2018 - Revised 3/21/2019

Description:  Some class information may not appear on your Semesters card or Academic Summary in Calcentral.

This is only a display issue. The value in SIS Campus Solutions, the System of Record (SOR) is correct. Enrollment information will be accurate on your official transcript and is based on Campus Solutions information.

People impacted: Students, Advisors and Instructors in POLSCI 224A , HISTART 15, MUSIC 410 and MUSIC 405

Systems impacted: CalCentral

Status: The SIS technical team is working on this issue, but there is no ETA for this fix. 

What to do: This is a Known Issue. There is no need to log a ticket.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections”

Original Post Date: July 3, 2017  (9.2 Upgrade)

Description: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections” link.  Alternatively, sections that are combined do not have an active link on the “Meetings” tab.

People impacted: Departmental Schedulers

Systems impacted: Campus Solutions

Status: The SIS technical team is working on this issue.

What to do: For Combined section, Schedulers should use the link on the Enrollment tab. For Classes that are not a Combined section, please ignore.

This is a Known Issue. There is no need to log a ticket.  

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: The Degree Progress Card is Displaying Former Student Data

Original Post Date: March 27, 2017 - Revised 4/4/2017

Description: If you were a former student at UC Berkeley between 1995 and 2016 you will be able to view the Degree Progress Card and Committee Card under my "My Academics" in CalCentral. These cards will display your qualifying examination, and/or advancement to candidacy, and filing dates. This display is in error. This information will be removed in our next GoLive.

The original design for “My Academics” is to surface only information pertinent to faculty such as mid-point grading, teaching assignments and active service for the qualifying examination and dissertation. There will be a future design to capture your teaching and historical student information on a separate page in CalCentral.

People impacted: Faculty and Instructors

Systems impacted: CalCentral

Status:  There is no ETA for this fix. 

What to do: This is a Known Issue - there is no need to log a ticket.  If you have identified another issue, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.


ISSUE: Class schedule sync to bCal is no longer updating entries

Original Post Date: September 18, 2016

Description: There is a feature in CalCentral that allows students to sync their Class Schedule to their bConnected calendars. This feature has been creating multiple duplicate entries for some students. As of today, the automated update sync has been halted. This means that changes in Class Schedules will no longer be reflected in bCal.

People impacted: Students who have synced their Class Schedule to bCal

Systems impacted: CalCentral and bConnected

Status: There is no ETA for this fix. 

What to do: Students should monitor their Class Schedules and make any updates to their bCal entries manually.

This is a Known Issue - there is no need to log a ticket. If another issue is identified, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.