ISSUE: Student ID not always listed in CalCentral for former students
Original Post Date: June 12, 2018
Description: When completing a student look up on a former student in CalCentral the search results are not always displaying the student ID after the student’s name.
People impacted: Advisors
Systems impacted: CalCentral
Status: The CalCentral team is working to identify the issue and determine a resolution.
What to do: This is a Known Issue. There is no need to log a ticket.
As a work around until we are able to restore this functionality, if no student ID is shown, click on the student’s name to go to their CalCentral Student Overview page. From here if you click “Service Indicators” you will see the student ID at the top of the page.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.
ISSUE: Unable to access records for former students in CalCentral
Original Post Date: June 6, 2018 - Resolved 6/12/2018
Description: In the June 3rd Student Information Systems (SIS) release a change was made to the CalCentral Student Lookup. This change caused a large group of former students to no longer be located in CalCentral. We are actively working to rollback this change and plan to restore the prior functionality on Thursday, 6/7/2018.
With this rollback there will continue to be former students that Advisors will not be able to locate. Currently CalCentral uses the CalNet database to locate students. If a former student does not have a record in CalNet the student will not be located in CalCentral. This is how the CalCentral Student Lookup has functioned for the last several years.
SIS has been working on new search functionality that will no longer use the CalNet database but rather Campus Solutions. This new search functionality will improve current issues with name searches and include more former students. This work is planned for release in August.
People impacted: Advisors
Systems impacted: CalCentral
Status: The SIS functional and technical teams are working on this issue to restore functionality as soon as possible.
What to do: This is a Known Issue. There is no need to log a ticket.
If you are attempting to locate a student and CalCentral Student Lookup returns no results, Advisors can use the “Advisee Student Center” link located on the Advising Resources card to locate former students. From the Advisee Student Center Advisors will be able to view the Admin Transcript, run a What-If APR and see any current Service Indicators/Holds.
At this time there is no way to access Advising Notes or ImageNow Documents for students that can not be located in CalCentral.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu
ISSUE: Additional Navigation Buttons in the CalCentral Banner
Original Post Date: May 31, 2018
Description: In the redesign of the banner that appears when navigating from CalCentral to Campus Solutions additional buttons in the upper right-hand corner were inadvertently exposed to Advisors. As long as these buttons are not used there will be no change in functionality. If you happen to click one of these buttons and are taken to Campus Solutions, click your browsers back button until you return to CalCentral.
People impacted: Advisors
Systems impacted: CalCentral
Status: The SIS functional team is working on this issue to determine the best resolution. Additional updates will be posted as they become available.
What to do: This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu
ISSUE: Some class information may not appear on your Semesters card or Academic Summary in CalCentral
Original Post Date: February 5, 2018 - Revised 6/19/2018
Description: Some class information may not appear on your Semesters card or Academic Summary in Calcentral.
This is only a display issue. The value in SIS Campus Solutions, the System of Record (SOR) is correct. Enrollment information will be accurate on your official transcript and is based on Campus Solutions information.
People impacted: Students, Advisors and Instructors in POLSCI 224A and HISTART 15
Systems impacted: CalCentral
Status: The SIS technical team is working on this as a high priority issue, but there is no ETA for this fix.
What to do: This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.
ISSUE: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections”
Original Post Date: July 3, 2017 (9.2 Upgrade)
Description: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections” link. Alternatively, sections that are combined do not have an active link on the “Meetings” tab.
People impacted: Departmental Schedulers
Systems impacted: Campus Solutions
Status: The SIS technical team is working on this issue.
What to do: For Combined section, Schedulers should use the link on the Enrollment tab. For Classes that are not a Combined section, please ignore.
This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.
ISSUE: The Degree Progress Card is Displaying Former Student Data
Original Post Date: March 27, 2017 - Revised 4/4/2017
Description: If you were a former student at UC Berkeley between 1995 and 2016 you will be able to view the Degree Progress Card and Committee Card under my "My Academics" in CalCentral. These cards will display your qualifying examination, and/or advancement to candidacy, and filing dates. This display is in error. This information will be removed in our next GoLive.
The original design for “My Academics” is to surface only information pertinent to faculty such as mid-point grading, teaching assignments and active service for the qualifying examination and dissertation. There will be a future design to capture your teaching and historical student information on a separate page in CalCentral.
People impacted: Faculty and Instructors
Systems impacted: CalCentral
Status: There is no ETA for this fix.
What to do: This is a Known Issue - there is no need to log a ticket. If you have identified another issue, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.
ISSUE: Class schedule sync to bCal is no longer updating entries
Original Post Date: September 18, 2016
Description: There is a feature in CalCentral that allows students to sync their Class Schedule to their bConnected calendars. This feature has been creating multiple duplicate entries for some students. As of today, the automated update sync has been halted. This means that changes in Class Schedules will no longer be reflected in bCal.
People impacted: Students who have synced their Class Schedule to bCal
Systems impacted: CalCentral and bConnected
Status: There is no ETA for this fix.
What to do: Students should monitor their Class Schedules and make any updates to their bCal entries manually.
This is a Known Issue - there is no need to log a ticket. If another issue is identified, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.