Known Issues

ISSUE: Undergraduate Engineering and Environmental Design Students Receive Error when Submitting a Withdrawal eForm

Original Post Date: 12/09/2019

Description: Undergraduate Engineering and Environmental Design students will receive an error when submitting a Withdrawal eForm for Fall 2019.

The deadline for withdrawal is 12/13/2019.

People impacted: Undergraduate Engineering and Environmental Design students

Systems impacted: CalCentral

Status: This issue has been identified as a Known issue and is slated to be corrected on 01/08/2020

What to do: If you received an email that the form is under review/processing, the form has not been successfully submitted for approval. Please forward the email to your advisor to begin the review and approval process for withdrawal. If you do not know who your advisor is, you can find this information in CalCentral on the My Academics page - https://calcentral.berkeley.edu/academics.


ISSUE: Incorrect Label for total Exam/Other Credits in CalCentral

Original Post Date: 12/05/2019

Description:  In the Academic Summary, the label for total Exam/Other Credits is incorrectly named "Total Exam Units" under the Undergraduate Transfer Credit section

People Impacted:  Students and Advisors

Systems Impacted: CalCentral

Status:  The fix is currently slated for August 2020 or later

What to do:  To verify the total for Exam and Other Credits, please review the Transfer Credit card (in My Academics for students or Student Overview for Advisors) or the Transfer Credit Report

This is a Known Issue. There is no need to log a ticket. 
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE: Intermittent Error received in Calcentral or Campus Solutions: “STR_PCMINVPORTAL: Invalid portal name EMPLOYEE in request”

Original Post Date: 1/18/2019

Description: Intermittent Error received in Calcentral or Campus Solutions typically following a system upgrade or release of new functionality or when users interact with another campus PeopleSoft system (such as Blu Portal).
Example of error: "STR_PCMINVPORTAL: Invalid portal name EMPLOYEE in request. Portal not defined. Unable to process request with an invalid portal. "


Users may get the error:

At the point of initial log-on into Campus Solutions
After already logged into Campus Solutions and navigating in the system
After logged into CalCentral and clicking link to Campus Solutions

People impacted: Students, Staff and Instructors

Systems impacted: Campus Solutions and CalCentral

Status: This is a known Oracle bug that occurs sporadically. Once the fix is supplied by Oracle, the SIS technical support team will include it in the Campus Solutions maintenance schedule.

What to do: This issue can be resolved by clearing your web browser cache and cookies. Use separate browsers or use private browsing options in your browser to keep the different peoplesoft system sessions separate.

For instructions on how to clear your browser cache, please see: https://www.wikihow.com/Clear-Your-Browser%27s-Cache
This is a Known Issue. There is no need to log a ticket.
If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu


ISSUE: The Degree Progress Card is Displaying Former Student Data

Original Post Date: March 27, 2017 - Revised 4/4/2017

Description: If you were a former student at UC Berkeley between 1995 and 2016 you will be able to view the Degree Progress Card and Committee Card under my "My Academics" in CalCentral. These cards will display your qualifying examination, and/or advancement to candidacy, and filing dates. This display is in error. This information will be removed in our next GoLive.

The original design for “My Academics” is to surface only information pertinent to faculty such as mid-point grading, teaching assignments and active service for the qualifying examination and dissertation. There will be a future design to capture your teaching and historical student information on a separate page in CalCentral.

People impacted: Faculty and Instructors

Systems impacted: CalCentral

Status:  There is no ETA for this fix. 

What to do: This is a Known Issue - there is no need to log a ticket.  If you have identified another issue, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.