Known Issues

ISSUE:  Some class information may not appear on your Semesters card or Academic Summary in CalCentral

Original Post Date: February 5, 2018

Description:  Some class information may not appear on your Semesters card or Academic Summary in Calcentral.

This is only a display issue. The value in SIS Campus Solutions, the System of Record (SOR) is correct. Enrollment information will be accurate on your official transcript and is based on Campus Solutions information.

People impacted: Students, Advisors and Instructors

Systems impacted: CalCentral

Status: The SIS technical team is working on this as a high priority issue.

What to do: This is a Known Issue. There is no need to log a ticket.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: Error message when using “Search” function on Menu in SIS Campus Solutions

Original Post Date: July 3, 2017 (9.2 Upgrade)

Description: When users attempt to use the “search” function on the menu in Campus Solutions, they receive an error message "An error has occurred, please contact your system administrator.”

People impacted: Campus Solutions users

Systems impacted: Campus Solutions

Status: The SIS technical team is working on this issue.

What to do: Please refer to Training materials if you are unsure of a menu path: sis.berkeley.edu/training.

This is a Known Issue. There is no need to log a ticket.    

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: When clicking the "eForms Work Center" link on the Advising dashboard, the CalCentral banner disappears, and users cannot return to CalCentral.

Original Post Date: July 3, 2017 (9.2 Upgrade)

Description: When clicking the "eForms Work Center" link on the Advising dashboard, the CalCentral banner disappears. There is no link available for users to return to CalCentral. 

People impacted: Advisors

Systems impacted: CalCentral

Status: The SIS technical team is working on this issue.

What to do: Advisors will have to click on the “Back” button on their browser to return to CalCentral.

This is a Known Issue. There is no need to log a ticket. Please monitor this website for updates.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections”

Original Post Date: July 3, 2017  (9.2 Upgrade)

Description: For Department Schedulers, class sections that are not combined are appearing with the “Combined Sections” link.  Alternatively, sections that are combined do not have an active link on the “Meetings” tab.

People impacted: Departmental Schedulers

Systems impacted: Campus Solutions

Status: The SIS technical team is working on this issue.

What to do: For Combined section, Schedulers should use the link on the Enrollment tab. For Classes that are not a Combined section, please ignore.

This is a Known Issue. There is no need to log a ticket.  

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: The Terms in Attendance value is not displaying accurately in CalCentral for some students

Original Post Date: June 20, 2017

Description: Terms in Attendance is viewable on a Student's profile, the Advisor Student Overview page, and on an Instructor's Class Enrollment page.  Students, Advisors and Instructors viewing a student's Terms in Attendance in CalCentral may see an inaccurate value. For example, the value displayed may only reflect the number of terms attended through Fall 2016.

This is only a display issue. The value in SIS Campus Solutions, the System of Record (SOR) is correct. Enrollment prioritization and eligibility is based on the Campus Solutions value.

People impacted: Students, Advisors and Instructors

Systems impacted: CalCentral

Status: The SIS technical team is working on this as a high priority issue.

What to do: This is a Known Issue. There is no need to log a ticket.

Students may contact their Advisors if they wish to confirm their Terms in Attendance data. Advisors may access the "UCCS_R_ENRL_SUM_BY_STUDENT - Student Enrollment Summary" report through the Reporting Center in CalCentral under Advising Resources in the Tools section. Please monitor this website for updates.

If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: Students who are taking multiple sections of a Class can only see a Grade for one of the sections.

Original Post Date: May 16, 2017

Description: Students who are taking multiple sections of a Class can only see a Grade for one of the sections.  From the My Academics tab, both class sections will be visible in the Semesters card detail link. However, on the GPA Calculator card only one of the sections will display the grade.

People impacted: Students

Systems impacted: CalCentral

Status: Typically, this issue occurs when a class has multiple sections and only one class instance has been graded. Once the grades for the second (or third) instance of the class has been graded, the student will see their grades for ALL of their instances.

Students will be able to view all grades through the Spring 2017 Semesters card. Advisors may view all grades through the Student Overview page. 

What to do: This is a Known Issue. There is no need to log a ticket. Please monitor this website for updates. If you experience another technical issue, please submit a ticket to the SIS Production Support team by email at sishelp@berkeley.edu.


ISSUE: The Degree Progress Card is Displaying Former Student Data

Original Post Date: March 27, 2017 - Revised 4/4/2017

Description: If you were a former student at UC Berkeley between 1995 and 2016 you will be able to view the Degree Progress Card and Committee Card under my "My Academics" in CalCentral. These cards will display your qualifying examination, and/or advancement to candidacy, and filing dates. This display is in error. This information will be removed in our next GoLive.

The original design for “My Academics” is to surface only information pertinent to faculty such as mid-point grading, teaching assignments and active service for the qualifying examination and dissertation. There will be a future design to capture your teaching and historical student information on a separate page in CalCentral.

People impacted: Faculty and Instructors

Systems impacted: CalCentral

Status:  There is no ETA for this fix. 

What to do: This is a Known Issue - there is no need to log a ticket.  If you have identified another issue, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.


ISSUE: Class schedule sync to bCal is no longer updating entries

Original Post Date: September 18, 2016

Description: There is a feature in CalCentral that allows students to sync their Class Schedule to their bConnected calendars. This feature has been creating multiple duplicate entries for some students. As of today, the automated update sync has been halted. This means that changes in Class Schedules will no longer be reflected in bCal.

People impacted: Students who have synced their Class Schedule to bCal

Systems impacted: CalCentral and bConnected

Status: There is no ETA for this fix. 

What to do: Students should monitor their Class Schedules and make any updates to their bCal entries manually.

This is a Known Issue - there is no need to log a ticket. If another issue is identified, please submit a SIS Production Support ticket by sending an email to sishelp@berkeley.edu.