Student Account Delegate

Resources

Visual step-by-step guides for setting up delegates

For more information on how to set up a delegate in CalCentral, please view our visual step-by-step student guide and delegate guide.

Student Tech Services (STS)

The Student Helpdesk, part of Student Tech Services (STS), is here to assist with various tech issues, including:

Troubleshooting personal device problems (e.g., blue screens, slow performance, data recovery, malware removal)
Connecting devices to campus Wi-Fi networks
Installing campus software (Adobe, bConnected, Microsoft, Zoom, etc.)
Performing hardware maintenance and minor repairs (e.g., optimizing cooling, replacing trackpads, keyboards, screens)*

They can also help with setting up or recovering access to your CalNet account and guide you to campus resources for device lending, hardware discounts, printing, and more.

Limitations apply; individuals must provide their own replacement parts. For more information, contact sts-help@berkeley.edu.

Cal Student Central

Cal Student Central (CSC) is a service-oriented department dedicated to assisting UC Berkeley students successfully navigate several key departments that affect a student’s career at UC Berkeley, including the Financial Aid and Scholarships Office, the Office of the Registrar, Accounts Payable, and Billing and Payment Services. While Cal Student Central assists students in navigating their CalCentral account, those experiencing technical issues should refer to Student Tech Services (STS), included in this list of support resources.

What is Student Account Delegate access?

Delegate access in CalCentral allows active students at UC Berkeley to grant access to certain aspects of their student account. Delegates can be parents, guardians, spouses, or any other person the student wishes.

Students have the ability to grant permission for delegates to view enrollment information, enrollment information plus grades, and/or financial information (e.g. pay bills, view financial aid). This allows parents or guardians to pay a student's tuition/fees, view enrollments, view grades, or any combination of the three.

Results

Delegate Access - Student Guide

This guide is used by students and details the process for authorizing a parent, guardian or person as a delegate in CalCentral.

Delegate Access - User Guide

This guide is used by delegates and details the process for creating their delegate account.

FAQs

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Authorization Issues

No Authorization: To initiate delegate access, you must be added by a student. Please ask the student to complete the delegate setup process to ensure the appropriate access is granted.

No Email Received: If you do not receive the authorization email, please check your spam or junk folder for an email titled ‘Welcome to UC Berkeley,’ which will come from calnet@berkeley.edu.

Delegation Emails Not Received at UC Berkeley Addresses: If you are a UC Berkeley employee and the email was sent to an @berkeley.edu address, there may be delivery issues. Ask the student to delete and resend the request using a personal email address.

How Long Will a Delegate Remain Active?: Delegates will remain active, unless revoked by the student, for as long as the student has access to review and manage their access. The student is responsible for managing delegate access and can make changes through CalCentral.

Code Phrase: The student will create a code phrase for authorization. Use this code when seeking assistance from UC Berkeley staff. Note: This is not your CalNet passphrase. UC Berkeley will never ask for your CalNet passphrase.

Creating a CalNet ID

Did Not Create CalNet ID in Time: If you did not create your CalNet ID within the time frame specified in the authorization email, the student will need to remove you as a delegate and re-add you to restart the process.

Note: If you have already created a CalNet ID, you do not need to create a new one.

Linking Account Issues

Missing/Unreceived Token: The token required for linking accounts is included in the original welcome email sent to the delegate. Please refer to this email to find the token.

Linking Process Expired: If the accounts were not linked in time, the student must remove and re-add you, generating a new email with a fresh token. If you already have a CalNet ID, there’s no need to create a new one.

"No Row Exists" Error: This error indicates that the linking data may have been entered incorrectly. Please ensure that the email address is entered exactly as it appears in the original email, including case sensitivity.

Error During Delegation Setup / Invalid Security Key or Token: Ensure that both the email and security key are copied and pasted accurately, without any extra spaces. Be sure to enter them exactly as provided, as even minor errors, such as additional spaces, can cause issues.

Delegate Experience/Access

Cannot Log In: If you are unable to log in, use the "Forgot CalNet ID or Passphrase?" option on the CalNet login page, select and enter the delegate recovery email. Ensure your CalNet ID is entered correctly in lowercase letters.

"Oops..." Error / Invalid Login: This error may indicate that the delegate access request wasn’t completed properly. Ensure that:

You’re using the correct CalCentral URL.
Linking steps were completed.
Delegate authorization is still active.

Changed Email Service Provider: If you’ve changed your email provider, the student must update your email address in CalCentral. Refer to the "Edit Details for an Existing Delegate" guide.

Payment Issues

Unable to Make a Payment: It can take up to 24 hours for access to CashNet to be fully provisioned after the account is linked. Wait for this period before attempting payment. If issues persist, visit Cal Student Central for assistance.

Editing the Payment Amount: For instructions on how to pay a specific amount rather than the full balance, please see the Edit Amount of Online Payment document.

Not Receiving a Tuition Bill: Tuition bills are typically sent out during the first week of each month. If a student has not enrolled in classes or has a zero balance, they may not receive a bill. Please check the student’s enrollment status.

Setting Up a Fee Payment Plan: Only the student has the ability to set up the Fee Payment Plan; delegates do not have access to set this up. For more information, please visit the Fee Payment Plan webpage.