FAQs

Cal 1 Card

Why can’t I deposit money on my child’s Cal 1 card using the CalCentral website?

Currently, a delegate only has access to the permissions that can be granted by the student:

Finances: View and Pay Academics: Enrollment and Grades Academics: Class Enrollment Only

For more information or to add funds to a student's Cal 1 card, visit the Cal 1 website(link is external).

Making Payments

Why have I not received a tuition bill for my student?

The tuition bills are typically sent out the first week of the month. A student may have a zero balance if they have not enrolled for classes. Tuition is accessed after class enrollment occurs.

Why am I unable to make a payment?

Typically, an error will occur when trying to make a payment if a delegate has not waited the default 24-hour activation period. The delegate may receive the following error message:

*System Access Error* - The requested page cannot be...

Login and Delegate Setup Issues

Login and Delegate Setup Issues

I am receiving an error when trying to set up delegation and entering my email address and the security key:

Please be sure to copy and paste the security key and be sure to only copy the key and no other leading or trailing blank spaces. Please be sure to enter the email address exactly as entered on the delegation set up - it is case sensitive.

Why am I having issues logging into CalCentral?

Please make sure that you are logging in with your CalNet ID. It should be the CalNet ID that you established when you set up the delegation....