Why have I not received a tuition bill for my student?
The tuition bills are typically sent out the first week of the month. A student may have a zero balance if they have not enrolled for classes. Tuition is accessed after class enrollment occurs.
Why am I unable to make a payment?
Typically, an error will occur when trying to make a payment if a delegate has not waited the default 24-hour activation period. The delegate may receive the following error message:
-
*System Access Error* - The requested page cannot be accessed at this time.
If the error is still occurring more than 24 hours after the student initiated the delegated access request, please contact sishelp@berkeley.edu(link sends e-mail).
How do I set up the Fee Payment Plan for my student?
The Fee Payment Plan can only be set up by the student; delegates can not set this up. View the Fee Payment Plan webpage(link is external) for more information.
How do I pay only the current charges that are due, rather than the full amount?
View the Edit Amount of Online Payment document(link is external) for more information.
Why am I receiving the error "Ooops cannot find page, something went wrong" for payment page?
This could mean the delegate access request for your student was not successfully established. This often occurs because the process was not fully completed; for example, you may have only set up the CalNet ID, but failed to link the account before the security key expired.
If that is the issue, please take the following steps to remedy the problem:
-
Have the student delete the original delegation in CalCentral and re-create it.
-
This will generate a new email (and a new security key)- this security key expires in 72 hours from the time that it is received.
-
If you have already set up a CalNet ID, skip to the link the account step, using the new security key (make sure to copy the key and avoid any blank spaces before or after the key when copying).
-
You will be required to authenticate, using the CalNet ID and case sensitive passphrase, already established.
-
Once the linking has been established you will have access to the student account, based on the permissions granted.