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Student Tech Services (STS)

The Student Helpdesk, part of Student Tech Services (STS), is here to assist with various tech issues, including:

  • Troubleshooting personal device problems (e.g., blue screens, slow performance, data recovery, malware removal)
  • Connecting devices to campus Wi-Fi networks
  • Installing campus software (Adobe, bConnected, Microsoft, Zoom, etc.)
  • Performing hardware maintenance and minor repairs (e.g., optimizing cooling, replacing trackpads, keyboards, screens)*

They can also help with setting up or recovering access to your CalNet account and guide you to campus resources for device lending, hardware discounts, printing, and more.

Limitations apply; individuals must provide their own replacement parts. For more information, contact sts-help@berkeley.edu.

Cal Student Central

Cal Student Central (CSC) is a service-oriented department dedicated to assisting UC Berkeley students successfully navigate several key departments that affect a student’s career at UC Berkeley, including the Financial Aid and Scholarships Office, the Office of the Registrar, Accounts Payable, and Billing and Payment Services. While Cal Student Central assists students in navigating their CalCentral account, those experiencing technical issues should refer to Student Tech Services (STS), included in this list of support resources.

Additional Student Support

Support for Newly Admitted and Graduate Students:

For assistance with enrollment, GSI or research positions, residency, or required forms, graduate students, including new admits, should contact their assigned advisor listed in CalCentral or reach out directly to their department.

If you are a newly admitted student seeking assistance or a status update on your application, please contact the Admissions office.

Content Filters

Results

Academic Plan Change eForm: Graduate Students

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This guide is for graduate students and describes the process used to add, drop or change a graduate academic plan, sub-plan or designated emphasis.

Academic Progress Report (APR) View

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This guide is for students and staff. It describes how to view an Academic Progress Report for undergraduate students in the College of Letters & Science (L&S), College of Engineering, and College of Environmental Design.

Add and Drop

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Adding and dropping classes to manage enrollment.

Add/Drop Consent

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Instructor or department consent is sometimes required to add or drop a class.

Alumni and Non-Current Students

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This guide is for undergraduate and non-law graduate students that are alumni (i.e. earned a degree from UC Berkeley) or non-current students (i.e. withdrew or discontinued studies). It describes information available on the Alumni Homepage.

CalCentral Billing Summary

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This guide is for students (and delegates if applicable) and staff. It describes how students (and delegates) view their account and pay charges in CalCentral.

CalCentral My Finances Transactions Card

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This job aid/directory is for staff and students to understand the functionality on the My Finances Transaction card.

CalCentral Profile Changes

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This job aid is for students and describes how to edit personal information including names, contacts, addresses, and add your social security number to your student profile in CalCentral.

Change Grading Option

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This guide provides information on changing grading options in the Enrollment Center.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Class Search

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This guide is for students. It describes how to use Class Search to find classes that fit your schedule.

Class Search FAQs

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This guide is for students. It describes features related to enrollment.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Delegate Access - Student Guide

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This guide is used by students and details the process for authorizing a parent, guardian or person as a delegate in CalCentral.

Delegate Access - User Guide

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This guide is used by delegates and details the process for creating their delegate account.

Emergency Loans

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This guide is for students who want to apply for an Emergency Loan.

The content on this page does not work with screen readers. For screen reader use or a better mobile experience, view a Google doc of this job aid:

Enrollment Appointments and Phases

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Enrollment appointments and phases determine when a student is able to enroll, drop, swap, and update classes.

Enrollment Center

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This guide is for students. It describes how to register for classes, including searching and enrolling.

Enrollment Errors Messages

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Explanations for common error messages.

Grad Re-Enrollment eForm

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This guide describes how to complete a re-enrollment form for graduate students. Students that have completed one degree and beginning another are not considered re-enrollments. This is intended for GSAO’s.

How Graduate Students View an Academic Progress Report (APR)

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This job aid instructs graduate students on how to View an Academic Progress Report (APR) in CalCentral.

How to Enroll

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Enrollment occurs in CalCentral. You choose classes, add them to a shopping cart, and then enroll.

How to Plan For Enrollment

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Getting the classes and schedule you want requires planning. You need to know what courses you want and have a back up plan if you can’t get your first choice.

How Waitlists Work

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A waitlist typically starts when a class is full, to prioritize enrollment when seats become available.

Permission

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Permission numbers allow enrollment in some restricted classes.

Prerequisites

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Prerequisites are requirements for taking a class.

Reserved Seats

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Reserved seats are set aside for certain student populations. They may affect your ability to enroll or get enrolled from a waitlist.

Submit Interdepartmental eForm

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This guide is intended for graduate students. It describes how to use the interdepartmental eForm to request permission to take a class offered by the Law School. This eForm is only available to non-Law graduate students.

Swap

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Swap allows you to drop one class and add another.

Switching Related Sections

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Switching related sections is possible for enrolled classes only.

Time Conflict

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Time conflicts occur when two classes are scheduled at the same time. This can prevent enrollment, including from a waitlist.

Unit Limits

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The maximum number of units that a student can enroll in during an enrollment period.

What to Do When You’re on a Waitlist

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Consider your options once you are waitlisted for a class.